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This wiki has been created in an effort to support the use of handheld technology in the [|Cobb County School District in Georgia].
If you are an employee of the Cobb County School District, you are encouraged to update this wiki so that we can have a comprehensive site for support solutions. If you have any questions about this wiki, please contact Marcia Ellis at **//marcia dot ellis @ cobbk12.org//**.

**Contents: (In progress)[[image:ccsd_horiz_wdmk.gif align="right"]]**

 * Palm T|X Hardware Information
 * Palm T|X Installation Steps
 * Palm T|X Install Issues
 * Palm Desktop Software
 * Daylight Savings Time Update
 * HotSync Manager
 * Intellisync Install
 * Intellisync Issues
 * eWalk Install Issues
 * External Links

===Palm TX Hardware Information [|(full description on Palm.com website)]=== (back to top)
 * The Palm T|X is a handheld computer with the following key features
 * WiFi card with Blazer web browser
 * Bluetooth 1.2 technology
 * Compatable with Microsoft Word, Excel & PowerPoint via Docs to Go
 * Synchronization with Novell GroupWise via Intellisync for Handhelds
 * Calendar
 * Tasks
 * Contacts (optional)
 * Multimedia Capabilities
 * Photo storage
 * Music and video (files must be stored on a SD card)



Palm T|X Installation Steps
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 * 1) Install Palm T|X software - 6 min ([|can be downloaded from Palm.com if CD is missing])
 * 2) Install Adobe Reader for Palm OS in additional software on disk - 2 min
 * 3) Install [|Daylight Savings Time Update Software]
 * 4) Download update .prc file and hotsync to handheld.
 * 5) Run the update program on the handheld. Program will self-delete. (1 min)
 * 6) Finalize Documents to Go install (3 min)
 * 7) Open Documents to Go on desktop.
 * 8) Agree to license.
 * 9) Cancel registration.
 * 10) Click **Continue** to install demo files.
 * 11) Sync handheld
 * 12) Open Documents to Go on handheld and agree to license
 * 13) Finalize Acrobat for Palm OS (1 min)
 * 14) Open Adobe Acrobat for Palm OS on desktop
 * 15) Sync handheld
 * 16) Close program on desktop
 * 17) Install eWalk with district directions (10 min)
 * 18) Make sure after the install that the template files are the district templates, **//not the demo templates//**.
 * 19) Do a sample walk and sync to make sure that the walks are being synced to the website.
 * 20) Delete the walk on the website and the handheld once connection is confirmed.
 * 21) Install Intellisync
 * 22) Configure the correct conduits through the configuration program. (See Intellisync section)
 * 23) Configure Wifi program
 * 24) Tap Prefs -->Wifi to access the wifi config screen.
 * 25) Tap setup
 * 26) If the Palm T|X sees the CCSD network, then tap the network name -->Edit --> Configure. Proceed to configure the wifi card with the appropriate settings.
 * 27) If the Palm T|X does not see the network, then tap Edit -->Add. Proceed to configure the wifi with the appropriate settings.

**[|Palm T|X] Install Issues**
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 * Initial Install**
 * The user will need administrative rights in order for them to successfully sync their handhelds. The current procedure requests that you graduate the user to the admin group before the install. A successful sync needs to be completed **under their login** before they are returned to their original group status.
 * We do not suggest that the email get synced with the mail program. It can be done, but it is slow and the users don't always understand that mail is delivered and received only when the palm is synced. The user should be encouraged to use the wifi browser to access the web access website.
 * Conduit Conflicts**
 * The [|conduits] that are installed with the Palm T|X will cause a conflict if a few of them are not set to "Do Nothing" as a default setting. This is due to the fact that Palm changed the default program names after Palm OS 5.0. The names were changed to better reflect the names in Microsoft Outlook.
 * The conduits that tend to conflict are (in the order of OS5 - OS4). The OS5 conduits are in bold.
 * **Calendar** - Date Book
 * **Contacts** - Address Book
 * **Tasks** - To Dos
 * **Memos** - Memo Pad
 * You need to look in the HotSync Custom window and set the OS4 conduits to "Do Nothing" and set as default.
 * When Intellisync is installed, you will need to turn off the conduits that will conflict with GroupWise. Possible conduits are:
 * **Intellisync Dates** - Calendar
 * **Intellisync To Do** - Tasks
 * **Intellisync Address Book** - Contacts //(if the user chooses to use the GW address book instead of the Palm Desktop Contacts)//

HotSync** **Manager**
 * 
 * The HotSync program is installed when the Palm Desktop is installed onto the computer.
 * This program should also be located in the Startup folder so that it is always running in the systray.
 * Many times if the handheld is not synchronizing, it is because the HotSync program is not running in the systray.
 * To restart the program go to **Start --> Programs --> Palm --> HotSync Manager**.

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 * HotSync Log**
 * The HotSync Log is found when you click the HotSync icon in the systray.
 * The HotSync log will display all of the programs that have synchronized during the hotsync process.
 * It will also display any errors that occurred during the hotsync process.


 * Intellisync Install**[[image:Intellisync.jpeg width="186" height="186" align="right"]]
 * Install Intellisync //after// installing the Palm Desktop 5 min
 * When configuring the Intellisync conduits, if you have a choice of GW 6 or GW 6.5, choose GW 6.
 * Configure **//only//** the following conduits by checking off the appropriate boxes
 * Datebook
 * To Do List
 * Address Book - //**only if the person wishes to use GW Address Book instead of Palm Desktop Contacts.**//
 * GW Address book tends to be "messy" because GW will duplicate the contacts. Many people prefer the Palm Desktop Contacts instead of GW Address Book.
 * Once the Intellisync conduits are configured, you //**MUST**// go back to the HotSync Manager's Custom window to turn off the following conduits:
 * Calendar - set to "Do Nothing" as the default
 * Tasks - set to "Do Nothing" as the default
 * Contacts - set to "Do Nothing" as the default **//only if you are using GW Address Book//**

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Intellisync Issues

 * [|"Pilot Connector - Unable to Complete Request" error]. This happens from time to time. No one knows why. Please go to the knowledgebase support website to see which log files you will be searching for to delete. This will force Intellisync to do a clean sync process. It is an easy solution once you know what to delete.
 * **Conduit conflict** **error when syncing -** you have not turned off the conduits for the calendar, tasks and maybe the contacts once Intellisync was installed. There are 2 different conduits trying to gain access to the same data. Please see the solution in the previous section for further information.



**eWalk Issues[[image:banner_eWweb.jpg align="right"]]**

 * Sometimes the CCSD templates are not brought down successfully. Please make sure that the demo templates are no longer in the list when you are finished installing eWalk. It appears that if the templates are not being replaces, you will need to delete the eWalk program from the T|X and then reinstall.
 * [|Help Desk Website]
 * [|Help Desk Website]

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